Terms and conditions

Please read carefully 
 
Liability and insurance
Travel insurance is compulsory for all our clients. Customers are wholly responsible for arranging their own insurance. The policy should provide adequate cover for medical expenses arising trough illness or accident during the excursion, including evacuation and repatriation in an emergency.

By making a booking with us, the client declares to be aware of certain inherent risks due to an adventouurious excursion. Without limitation, Vientiane ByCycle is not responsible for any injury, or death. Clients shall not hold Vientiane ByCycle responsible for any injury, death, or damage resulting from unforeseen complications such as accidents, natural disasters, local conditions, or criminal activities.
 
Vientiane ByCycle shall always do its up most to provide the services to the best of its capacity and upon the satisfaction of the client.
 
If you have a complaint
If the client has a complaint about the bike tour the client must bring this to the attention of Vientiane ByCycleas soon as possible by contacting the office in Vientiane.
 
Unused services
If services (included in the price of the biketour) like meals, use of bicycle, entrance fees, drinking water are not utilized by our clients, Vientiane ByCycle does not provide refunds.
 
Fitness of client
The clients declares that he or she is not suffering from any physical illness or disability that could create a hazard to him of herself or other members of the group. If so, client should consult Vientiane ByCycle in advance.
 
Vientiane ByCycle reserves the right to decline to retain any person as a member of any party at any time if we feel that person mentally or physically incapable of continuing or that person hinders the operation of the tour. Under these circumstances refunds will not be given. As a trip member the traveller is expected to exhibit considerate behaviour toward other trip participants and respect the customs of the culture of the host country.